Frequently Asked Questions

All of our items are made to order, nothing sits on a shelf gathering dust. That means each piece is carefully printed by our small family-led team with intention and care.

Please allow 7 business days (at minimum) before shipping. This gives us time to:

• Order your chosen size and colour from our ethical supplier

• Prep and remove tags for sensory comfort

• Print and press your design

• Quality check everything (twice!)

• Package it up and send it with love

We know waiting is hard, but this process helps reduce waste and supports real families behind the scenes. Thank you for your patience.

Each product listing includes a clear sizing guide — please double check it before ordering. We want your fit to feel good.

• Our adult "oversized" T-shirts are generously cut — no need to size up. Go true to size, or size down if you prefer a neater fit.

• For children’s sizes, we always recommend sizing up. Kids grow fast — let them wear it longer and get your money’s worth!

• Need custom sizing or advice? Just email or DM us. We get it.

Pop us an email at hello@neuroinclusiveapparel.co.uk or drop us a DM on Instagram @NeuroInclusiveApparel. We are real people (not robots), and we genuinely care.

Each piece is printed especially for you, in your chosen colour and size , so we are not able to offer refunds or exchanges unless the item is faulty.

We strongly encourage you to check our sizing guides and ask questions before placing your order. We are always happy to help you choose the best fit.

Oh no — we are so sorry! We take pride in checking every single item before it leaves us. But if something slipped through the net?

Please email us at hello@neuroinclusiveapparel.co.uk and we will make it right as quickly (and kindly) as possible.